Shipping Policy & Returns
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free Local pickup
You can skip the shipping fees with free local pickup (Calgary only). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready, along with instructions.
Our local pickup hours are 9 am to 6 pm on Mondays to Saturdays. Please have your order confirmation email with you when you come.
Returns and Refunds
Due to the nature of our products, we are unable to accept returns. However, If your order arrives damaged, please email us at firstname.lastname@example.org with your order number and a photo of the item’s condition within two business days of receipt. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at email@example.com.